Privacy Policy

Wash on the Go! ("Company," "we," "us," or "our") operates the website wash-onthego.com and provides mobile laundry services. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, use our services, or communicate with us.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

Personal Information You Provide

We collect information you voluntarily give us when you:

· Sign up for our services (subscription or one-time)

· Join our waiting list or priority launch list

· Apply for the Clean Start program

· Contact us via phone, email, text, or online form

· Become a sponsor or donate

· Apply as a contractor or licensee

This information may include:

· Name

· Address (service address and/or billing address)

· Phone number

· Email address

· Payment information (credit card, bank account, or other payment details)

· Household size and demographic information (for Clean Start eligibility)

· Government assistance or income verification (for Clean Start applicants)

· Driver's license and insurance information (for contractors)

Information Collected Automatically

When you visit our website, we may automatically collect:

· IP address

· Browser type and version

· Device information

· Pages you visit and time spent on our site

· Referring website

· Cookies and similar tracking technologies

Information from Third Parties

We may receive information about you from:

· Property managers or community partners (with your consent)

· Referral codes from our drivers or existing customers

· Social media platforms (if you interact with our pages)

2. How We Use Your Information

We use your information to:

· Provide, operate, and improve our laundry services

· Process payments and manage subscriptions

· Schedule pickups and deliveries

· Communicate with you about your service (confirmations, reminders, updates)

· Respond to your inquiries and customer service requests

· Determine eligibility for the Clean Start program

· Process sponsorship donations and issue tax receipts

· Send marketing communications (you may opt out at any time)

· Manage contractor and licensee relationships

· Comply with legal obligations

· Detect and prevent fraud or security issues

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We share information with third parties who help us operate our business, such as:

· Payment processors (e.g., Stripe, Square, PayPal)

· Scheduling and routing software providers

· Email and text message service providers

· Website hosting and analytics services

These providers are contractually obligated to protect your information and use it only for the services they perform for us.

Legal Compliance

We may disclose your information if required by law, subpoena, court order, or government regulation, or to protect our rights, property, or safety.

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You will be notified via email or prominent notice on our website.

With Your Consent

We may share your information for other purposes with your explicit consent.

4. Clean Start Program – Special Note

If you apply for the Clean Start program, we collect additional information to verify eligibility (e.g., proof of government assistance or income). This information is kept confidential and used only for program qualification. We do not share this information with third parties except as required for program administration or legal compliance.

Sponsors receive only limited, anonymized information about the families they support (first name only, no address or contact details). Families may choose to send thank-you cards to sponsors without revealing personal contact information.

5. Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:

· Secure socket layer (SSL) encryption for website transactions

· Limited access to personal information (only employees and contractors who need it)

· Regular security assessments

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

Access and Correction

You may request access to the personal information we hold about you and ask us to correct or update it.

Opt-Out of Marketing

You may opt out of marketing emails by clicking the "unsubscribe" link in any email or by contacting us directly. Even if you opt out, we may still send you service-related messages (e.g., pickup confirmations, delivery updates).

Cookies

Most web browsers accept cookies by default. You can adjust your browser settings to reject cookies or alert you when cookies are being sent. However, some website features may not function properly without cookies.

Do Not Track Signals

Our website does not respond to Do Not Track (DNT) signals.

California Privacy Rights (CCPA)

If you are a California resident, you have the right to request:

· Information about the categories of personal information we collect and share

· Deletion of your personal information (subject to exceptions)

· To opt out of the sale of your personal information (we do not sell personal information)

To exercise these rights, contact us at privacy@wash-onthego.com.

7. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us, and we will delete it.

8. Text Messaging (SMS)

If you opt in to receive text messages from us, we collect your phone number and message history. You may opt out at any time by replying "STOP" to any message. Message and data rates may apply. We do not share your phone number with third parties for marketing purposes.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. For significant changes, we may also notify you by email or through our website.

Your continued use of our services after changes become effective constitutes your acceptance of the revised policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Wash on the Go!

Email: info@wash-onthego.com

Phone: 330-546-4274

This Privacy Policy applies to all customers, website visitors, Clean Start applicants, sponsors, contractors, and licensees of Wash on the Go!